Case Studies

FLYING IN CIRCLES

The project decodes how airports shape the experience of autistic travellers, and what it takes to design air travel that anticipates difference instead of demanding it be hidden.

The project decodes how airports shape the experience of autistic travellers, and what it takes to design air travel that anticipates difference instead of demanding it be hidden.

CLIENT
Academic research · University of Turin with University of Sassari and University of Sannio
CLIENT
Academic research · University of Turin with University of Sassari and University of Sannio
CLIENT
Academic research · University of Turin with University of Sassari and University of Sannio
Field
Accessible Tourism & Air Travel
Field
Accessible Tourism & Air Travel
Field
Accessible Tourism & Air Travel
SERVICE
Netnography, Key-Informant Interviews, Videography & Inclusive Service Guidelines
SERVICE
Netnography, Key-Informant Interviews, Videography & Inclusive Service Guidelines
SERVICE
Netnography, Key-Informant Interviews, Videography & Inclusive Service Guidelines
DATE
2024-2026
DATE
2024-2026
DATE
2024-2026

Who is the airport really designed for?

Who is the airport really designed for?

Who is the airport really designed for?

Elian Kent
CONTEXT

AIR TRAVEL & NEURODIVERSITY

Airports are built for a “legible traveller”: fast, composed and tolerant of noise, light and crowds. Autistic passengers and their families pay the price of this design.

Airports are built for a “legible traveller”: fast, composed and tolerant of noise, light and crowds. Autistic passengers and their families pay the price of this design.

Airports are built for a “legible traveller”: fast, composed and tolerant of noise, light and crowds. Autistic passengers and their families pay the price of this design.

OUR APPROACH
Netnography

We analysed around 8,800 digital traces on Reddit and TikTok, produced between 2020 and 2025 by autistic travellers and caregivers.


Posts, videos and comments revealed how people prepare for, navigate and recover from a flight.

Key-informant interviews

Eight in-depth interviews with autistic adults and caregivers who are active advocates and content creators in the neurodiversity community.


Their accounts combined lived experience with a broad view of what the community shares every day.

Videography

Two researchers filmed 58 videos in six airports in Europe and the United States and on board four airlines, capturing spaces, sounds, lights and procedures.


Read through rhythmanalysis, the footage showed how flows, waiting and interruptions put pressure on the senses.

OVERVIEW

Airports look like neutral infrastructures, but for autistic travellers they are places where every routine assumes a specific way of perceiving, moving and behaving.


Our research identifies two interlocking cycles. The first is infrastructural exclusion: normative design leads to misrecognition, misrecognition shifts the burden of regulation onto families and individuals, and the system preserves itself through this very delegation.


The second is individual adaptation: travellers and caregivers rehearse routes, pack “accessibility bags” full of sensory supports, mask distress and absorb breakdowns, until they either withdraw from flying or return with even more self-control.


Meltdowns are not about one big event but the accumulation of small frictions: unclear signage, crowded queues, harsh lights, sudden changes.


Too often, staff read them as a threat rather than as distress. The result is that accessibility exists on paper while exclusion persists in experience: some families end up flying once a year at most, others only after months of preparation.


The study shifts the focus from individual accommodation to infrastructural fit, calling for air travel to be redesigned so that it anticipates embodied difference instead of asking people to hide it.

GUIDELINES
Minimal laptop with coffee
01

Design for Predictability

Offer clear, consistent wayfinding and step-by-step previews of the journey, from check-in to the gate, to reduce uncertainty and the number of micro-decisions.

01

Design for Predictability

Offer clear, consistent wayfinding and step-by-step previews of the journey, from check-in to the gate, to reduce uncertainty and the number of micro-decisions.

02

Sensory-Aware Spaces

Create quiet zones, low-stimulus routes and softer lighting in airports and on board, so that sensory overload is prevented rather than managed after the fact.

02

Sensory-Aware Spaces

Create quiet zones, low-stimulus routes and softer lighting in airports and on board, so that sensory overload is prevented rather than managed after the fact.

03

Train to Recognise Distress

Prepare staff to read stimming, shutdowns and meltdowns as signs of distress, not threat, and to deliver special assistance consistently across every touchpoint.

03

Train to Recognise Distress

Prepare staff to read stimming, shutdowns and meltdowns as signs of distress, not threat, and to deliver special assistance consistently across every touchpoint.

04

Co-Design With Autistic Travellers

Involve autistic people and caregivers in service design and policy, shifting the work of accessibility from families back to the system.

04

Co-Design With Autistic Travellers

Involve autistic people and caregivers in service design and policy, shifting the work of accessibility from families back to the system.